We’re here to help.
Got a general question or enquiry? Check our FAQs below, these cover the most common queries we receive.
For any questions not covered there, please complete the form below and our team will get back to you.
Got a general question or enquiry? Check our FAQs below, these cover the most common queries we receive.
For any questions not covered there, please complete the form below and our team will get back to you.
The Smartfile team are here to help if you have further questions or need support. Please complete the form below and we'll be in touch as soon as possible.
Find answers to common questions or reach out for help. Our support team is here to assist you with any queries about using Smartfile.
Smartfile uses AI to read and summarise property documents — like LIMs, building reports, and EQC or NHC records — so you can quickly understand the key points without having to wade through pages of technical detail.
Create a free account and add your property. Upload documents and images directly to your property card. All your files stay organised in one place for easy access.
You can upload LIM reports, building inspections, EQC/NHC documents, Body Corporate documents, council files, insurance reports and most other reports related to the property. If you’re unsure, upload it anyway; Smartfile will let you know if it can be used. Check out our resources page for more.
You can generate two types of reports in Smartfile:
Files larger than 50MB cannot be analysed. If your file is over this limit, we suggest splitting it into two smaller files before uploading so the content can still be processed. Alternatively, contact the document provider and request a smaller file size.
Most of the information about a property is held by the local council. Real estate agents often gather these documents to help potential buyers. If you’ve received documents from the agent, you can upload them directly for analysis, and add any other documents you might have yourself. Check out our resources page for more.
Currently, Smartfile works best with PDFs. Save Word documents as a PDF before uploading them to Smartfile.
Most files are summarised within a few minutes. If a document is especially large or hard to read, it might take a little longer, but Smartfile will indicate the progress.
Yes. Use the Query feature to ask about any aspect of your property documents. Get clear, direct answers without searching through pages of information.
Yes. Our service helps you understand what’s in the documents—but it doesn’t replace legal advice. A qualified conveyancer or lawyer should still review everything before you make any final decisions.
AI is powerful, but not perfect. Our summaries are designed to help you spot the key issues faster—but they aren’t a substitute for expert advice. If something doesn’t seem right, or if you’re unsure, it’s always best to check with a lawyer or property professional.
Yes. Your documents and data are stored securely. We don’t share your information without your permission, and we follow best practices to keep everything private.
If you wish to make corrections you can edit your own PDF version of the report. At this point in time it is not possible to instruct the AI to rewrite a report or correct an error.
Yes. If you’re on a monthly payment plan, your plan renews on the anniversary of your sign-up date. Any unused credits won’t roll over to the next billing cycle, so make sure you use them before they reset.
We understand there are busy periods and quiet periods which is why we make it easy to adjust the volumes you need. You can top-up a subscription with pay on-demand or purchase more than one subscription for busy periods. With no contracts and no strings, you can make easy adjustments to suit your needs.
We don’t offer refunds for unused credits, but you can cancel anytime to stop future billing.
You can update your account name or email anytime in your account settings. Changes will be reflected immediately.
Yes. We know that once you've found your dream home, you won't need Smartfile, until the next time. You can close your account through your Smartfile account settings.